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Important information about coronavirus (COVID-19)

You should seek help if:

  • You think you might have coronavirus
  • In the last 14 days you’ve been to a country or area with a high risk of   coronavirus. See the list below
  • You’ve been in close contact with someone with coronavirus

You can Get NHS 111 advice either on the telephone or online if you have internet access. There are longer waits for the telephone service due high call numbers.

You may need to get medical advice from NHS 111 if you’ve recently travelled to the UK from somewhere with a higher risk of coronavirus.

These places are:

  • Cambodia
  • China
  • Hong Kong
  • Iran
  • Italy
  • Japan
  • Laos
  • Macau
  • Malaysia
  • Myanmar (Burma)
  • Singapore
  • South Korea
  • Taiwan
  • Tenerife – only the H10 Costa Adeje Palace Hotel
  • Thailand
  • Vietnam

If you’ve been to one of these places in the last 14 days, find out what to do by calling NHS 111 or using online NHS 111 coronavirus service. The list of countries is being updated all of the time as new cases are confirmed. If you have any concerns seek advice from NHS 111.

PLEASE DO NOT go to your GP surgery, hospital or pharmacy if you’ve been advised not to do so, or if you think you might have coronavirus.

To find out how to avoid catching or spreading the coronavirus, visit www.nhs.uk/conditions/coronavirus-covid-19/

Help us to help you:

  • Firstly please do not panic. Although the virus can be deadly, the vast majority of those infected so far have only mild symptoms and make full recoveries. However it is good to be prepared and do all you can to reduce the risks
  • It is very important that you do not visit your GP surgery if told not to or if you suspect you have the virus. Some of the staff working in the practice, and also patients visiting the practice, will be at high risk of getting very sick from coronavirus. It is essential that we protect our staff from getting sick as much as possible so that they can continue to provide a service to all of our patients.
  • We will be suspending the use of Patient Partner (automated telephone booking service) and also online booking of appointments with immediate effect. This is to allow our Reception Care Navigators to take details of your symptoms, information regarding your travel history and possible contact with any confirmed cases.
  • In the event that there is an outbreak locally we may have to offer a telephone service rather than face to face. This is to reduce the risk to patients and staff. We may be short staffed due to staff sickness. Your patience and understanding would be greatly appreciated.
  • Wash your hands! Wash your hands often with soap and water for at least 20 seconds, taking care not to miss any parts of the hand.  Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell
  • Do not touch your eyes, nose or mouth if your hands are not clean

Treatment for coronavirus

  • There is currently no specific treatment for coronavirus.
  • Antibiotics do not help, as they do not work against viruses.
  • Treatment aims to relieve the symptoms while your body fights the illness.
  • You’ll need to stay in isolation away from other people until you’ve recovered.

 

IMPORTANT

TELEPHONE ACCESS TO THE PRACTICE ON A SATURDAY MORNING WILL NO LONGER BE AVAILABLE FROM

28TH MARCH 2020

APOLOGIES FOR ANY INCONVENIENCE,

ALL OTHER SERVICES REMAIN UNCHANGED.

IN CASE OF AN EMERGENCY DIAL: 999

OR PLEASE CALL THE NHS HELPLINE NUMBER: 111

 

Merger of Dr Krishnan’s Surgery

 and Oxford Terrace & Rawling Road Medical Group

1st February 2020

After many years of dedicated service to the community Dr Krishnan has decided to retire. Dr Krishnan was very keen to ensure his patients continued to receive the excellent care that they have always had and he felt that a merger with Oxford Terrace & Rawling Road Medical Group would provide this. The practices have worked closely together as part of Bensham Federation along with two other local practices over the last four years, so have good working relationships already and share some staff that work across both practices.

We undertook an extensive consultation process from 6th September to 29th November 2019. We wrote to 13000 households, held drop-in sessions, consulted with Gateshead Healthwatch, local practices, Overview and Scrutiny Committee, Health and Wellbeing Board, local councillors and the Newcastle Gateshead Clinical Commissioning Group. We are writing to tell you that there has been overwhelming support for the merger, and it has been agreed by the NHSNGCCG Primary Care Committee that the merger will happen on 1st February 2020.

This merger means that the two practices transfer to a single NHS contract with one clinical system. Staff were engaged from the outset so that they could support the process and provide information and reassurance to the respective practice patients. 108 Rawling Road site will close on 31st January 2020, but there will be no change to frontline services. The proposed merger of Oxford Terrace & Rawling Road and Dr Krishnan’s Surgery will only lead to positive benefits for all patients, however if you require any further clarification please do not hesitate to contact me on 0191 477 2169 or email: teresagraham@nhs.net. Alternatively if you would like to talk to an independent body, you can liaise directly with Healthwatch on 0191 477 0033 or email info@healthwatchgateshead.co.uk

 

NAMED ACCOUNTABLE GP

From 1 April 2015, practices are required under the GMS contract, to allocate a named, accountable GP to all patients, including children.  All patients registered at our surgery are allocated to a named GP.  Please ask at your appointment or at reception who your named GP is.  Should you express a wish for this to be changed to another GP we will do our best to accomodate your wishes.

Please be aware that this does not affect your ability to make an appointment with any of the GPs in the practice of your choosing.   We recommend you do continue to see your usual or preferred GP as continuity of care is important.

FLU CAMPAIGN 2019/2020

If you or anyone in your household is a patient at Oxford Terrace & Rawling Road Medical Group and eligible for a flu vaccination we strongly recommend you make arrangements to have your vaccination. You are eligible to receive a free flu vaccine if you:

  • are 65 years of age or over (including those who will be 65 by March 31st 2020
  • are pregnant (including women who become pregnant during the flu season)
  • have a chronic medical condition, e.g. heart problems, diabetes, chest conditions, kidney disease, hepatitis, chronic neurological conditions; sickle cell disease, a weak  immune system and others;
  • are in receipt of a Carers Allowance, or you are the main Carer for an elderly or disabled person whose welfare may be at risk if you fall ill

If you would like to make an appointment to receive your flu vaccination, please contact our Reception staff who will book this.

Tel: 0191 4772169

 

 

Changes to Service

Collection of prescriptions

KEEPING YOUR PERSONAL DATA SAFE!

Due to new government legislation (GDPR) we are reviewing our processes for dealing with patient information.  From 1 August 2018 you will no longer be able to send a representative to collect your prescription without prior provision of written consent which we will note on your records.

You may wish to sign up to the Electronic Prescription Service which allows electronic transfer of your prescription direct to a pharmacy of your choice.

Please ask at reception who will arrange this for you.

 

 

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