Our team would like to express our appreciation to those who have given us support during this difficult time. We have been overwhelmed by the emotional support, people who have supplied us with essential equipment such as masks and visors, people who have given us advice and your kind words of encouragement and care. We are all very grateful to be providing health care to such a wonderful community, thank you.
Important information about coronavirus (COVID-19)
You should seek help if:
- You think you might have coronavirus
- In the last 14 days you’ve been to a country or area with a high risk of coronavirus. See the list below
- You’ve been in close contact with someone with coronavirus
If you need advice regarding coronavirus please contact NHS 111 where you can get advice either on the telephone or online if you have internet access. There are longer waits for the telephone service due high call numbers. Telephone 111 or click on the link: https://111.nhs.uk/
PLEASE DO NOT go to your GP surgery, hospital or pharmacy if you’ve been advised not to do so, or if you think you might have coronavirus.
There is no need to contact the surgery if you think you have coronavirus unless you feel significantly unwell. We now offer telephone appointments in the first instance or GPs may arrange a video consultation or ask for photos to be texted to us if you have a skin condition.
To enable us to be available to provide extra support and advice for your healthcare needs during the COVID-19 period we have temporarily reinstated our telephone access on Saturday mornings Tel: 01914772169 from 9am to 12pm.
Please make use of our eConsult online consultation service just fill out the simple online form to get advice and treatment by the end of the next working day
To find out how to avoid catching or spreading the coronavirus, visit www.nhs.uk/conditions/coronavirus-covid-19/
Help us to help you:
- Firstly please do not panic. Although the virus can be deadly, the vast majority of those infected so far have only mild symptoms and make full recoveries. However it is good to be prepared and do all you can to reduce the risk
- It is very important that you do not visit your GP surgery if told not to or if you suspect you have the virus. Some of the staff working in the practice, and also patients visiting the practice, will be at high risk of getting very sick from coronavirus. It is essential that we protect our staff from getting sick as much as possible so that they can continue to provide a service to all of our patients.
- We will be suspending the use of Patient Partner (automated telephone booking service) and also online booking of appointments with immediate effect. This is to allow our Reception Care Navigators to take details of your symptoms, information regarding your travel history and possible contact with any confirmed cases.
- In the event that there is an outbreak locally we may have to offer a telephone service rather than face to face. This is to reduce the risk to patients and staff. We may be short staffed due to staff sickness. Your patience and understanding would be greatly appreciated.
- Wash your hands! Wash your hands often with soap and water for at least 20 seconds, taking care not to miss any parts of the hand. Always wash your hands when you get home or into work
- Use hand sanitiser gel if soap and water are not available
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Put used tissues in the bin straight away and wash your hands afterwards
- Try to avoid close contact with people who are unwell
- Do not touch your eyes, nose or mouth if your hands are not clean
If you are asked to come to the practice we would be grateful if you could wear a mask or a face covering when you attend. This is particularly important if you are travelling here on public transport. Masks and face coverings should not be used by children under the age of two or those who may find it difficult to manage them correctly.
You can wear a cloth mask or something as simple as a scarf or bandana that ties behind the head. Follow this link for Government advise and guidance on making and wearing a mask.
We have an extremely limited supply of masks available so please try and supply your own.
Treatment for coronavirus
- There is currently no specific treatment for coronavirus.
- Antibiotics do not help, as they do not work against viruses.
- Treatment aims to relieve the symptoms while your body fights the illness.
- You’ll need to stay in isolation away from other people until you’ve recovered.
TELEPHONE ACCESS TO THE PRACTICE ON A SATURDAY MORNING WILL NO LONGER BE AVAILABLE FROM
28TH MARCH 2020
APOLOGIES FOR ANY INCONVENIENCE,
ALL OTHER SERVICES REMAIN UNCHANGED.
IN CASE OF AN EMERGENCY DIAL: 999
OR PLEASE CALL THE NHS HELPLINE NUMBER: 111
Merger of Dr Krishnan’s Surgery
and Oxford Terrace & Rawling Road Medical Group
1st February 2020
After many years of dedicated service to the community Dr Krishnan has decided to retire. Dr Krishnan was very keen to ensure his patients continued to receive the excellent care that they have always had and he felt that a merger with Oxford Terrace & Rawling Road Medical Group would provide this. The practices have worked closely together as part of Bensham Federation along with two other local practices over the last four years, so have good working relationships already and share some staff that work across both practices.
We undertook an extensive consultation process from 6th September to 29th November 2019. We wrote to 13000 households, held drop-in sessions, consulted with Gateshead Healthwatch, local practices, Overview and Scrutiny Committee, Health and Wellbeing Board, local councillors and the Newcastle Gateshead Clinical Commissioning Group. We are writing to tell you that there has been overwhelming support for the merger, and it has been agreed by the NHSNGCCG Primary Care Committee that the merger will happen on 1st February 2020.
This merger means that the two practices transfer to a single NHS contract with one clinical system. Staff were engaged from the outset so that they could support the process and provide information and reassurance to the respective practice patients. 108 Rawling Road site will close on 31st January 2020, but there will be no change to frontline services. The proposed merger of Oxford Terrace & Rawling Road and Dr Krishnan’s Surgery will only lead to positive benefits for all patients, however if you require any further clarification please do not hesitate to contact me on 0191 477 2169 or email: firstname.lastname@example.org. Alternatively if you would like to talk to an independent body, you can liaise directly with Healthwatch on 0191 477 0033 or email email@example.com
NAMED ACCOUNTABLE GP
From 1 April 2015, practices are required under the GMS contract, to allocate a named, accountable GP to all patients, including children. All patients registered at our surgery are allocated to a named GP. Please ask at your appointment or at reception who your named GP is. Should you express a wish for this to be changed to another GP we will do our best to accomodate your wishes.
Please be aware that this does not affect your ability to make an appointment with any of the GPs in the practice of your choosing. We recommend you do continue to see your usual or preferred GP as continuity of care is important.
Changes to Service
Collection of prescriptions
KEEPING YOUR PERSONAL DATA SAFE!
Due to new government legislation (GDPR) we are reviewing our processes for dealing with patient information. From 1 August 2018 you will no longer be able to send a representative to collect your prescription without prior provision of written consent which we will note on your records.
You may wish to sign up to the Electronic Prescription Service which allows electronic transfer of your prescription direct to a pharmacy of your choice.
Please ask at reception who will arrange this for you.