Privacy Policy

PRIVACY POLICY

The GP Practice will at all times comply with the requirements of the Data Protection Act 1998.

Use of Personal Information Provided by the User

Where personal information (e.g. name, address, telephone number etc) is provided to the GP Practice via its website for whatever purpose (e.g. registration, survey, feedback), it is made clear to the individual what the information collected will be used for and who it will be provided to. The GP Practice will only use the information collected for the stated purpose.

At this current time, any personal information provided, is only used by the GP Practice. It will not sell, trade, provide or rent personal information to third parties. Specific personal information will be released where the NHS is required to do so by law, e.g. court order. Transfer of data will be done so on the express permission of the supplying individual.

When you submit personal information, you consent to our use of the information as set out in this privacy policy.

The GP Practice may amend this policy from time to time. If substantial changes are made to the way in which the Council obtains and uses your personal information the website will show prominently any announcement to this effect.

Privacy Policy 2018

 Introduction

Oxford Terrace and Rawling Road Medical Group NHS England uses personal and confidential information for a number of purposes. This Privacy Notice provides a summary of how we use your information. To ensure that we process your personal data fairly and lawfully we are required to inform you why we need your data, how it will be used and who it will be shared with.

This document also explains what rights you have to control how we use your information.

The law determines how organisations can use personal information. The key laws are: the Data Protection Act 2018 (DPA), the Human Rights Act 1998 (HRA), General Data Protection Regulation (GDPR) relevant health service legislation, and the common law duty of confidentiality.

This document describes instances where Oxford Terrace and Rawling Road Medical Group is the “Data Controller”, for the purposes of the Data Protection Act 2018, and where process patient data to help deliver better healthcare services.

Oxford Terrace and Rawling Road Medical Group recognises the importance of protecting personal and confidential information in all that we do, all we direct or commission, and takes care to meet its legal duties.

How Oxford Terrace and Rawling Road Medical Group uses your information to provide you with healthcare

This practice keeps medical records confidential and complies with the General Data Protection Regulation.

We hold your medical record so that we can provide you with safe care and treatment.

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

  • We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.
  • Healthcare staff working in A&E and out of hours care may also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This will involve the use of your Summary Care Record. For more information see:  https://digital.nhs.uk/summary-care-records 
  • You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.

Other important information about how your information is used to provide you with healthcare

Registering for NHS care

·        All patients who receive NHS care are registered on a national database.

·        This database holds your name, address, date of birth and NHS Number but it does not hold information about the care you receive.

·        The database is held by NHS Digital a national organisation which has legal responsibilities to collect NHS data.

·        More information can be found at: https://digital.nhs.uk or the phone number for general enquires at NHS Digital is 0300 303 5678]

 

Identifying patients who might be at risk of certain diseases

Your medical records will be searched by a computer program so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital.

This means we can offer patients additional care or support as early as possible.

This process will involve linking information from your GP record with information from other health or social care services you have used.

Information which identifies you will only be seen by this practice.

Contact us if you require more information on this.

 

Safeguarding

Sometimes we need to share information so that other people, including healthcare staff, children or others with safeguarding needs, are protected from risk of harm.

These circumstances are rare.

We do not need your consent or agreement to do this.

Please see our local policies for more information at www.gateshead.gov.uk

We are required by law to provide you with the following information about how we handle your information.

Data Controller contact details

 

Oxford Terrace and Rawling Road Medical Group are acting as Data Controller. 1 Oxford Terrace, Gateshead. NE8 2XB. 0191 477 2169.

A85005.otmg@nhs.net

Data Protection Officer contact details

 

The Data Protection officer for the Practice is: Liane Cotterill

If you would like to contact the Data Protection Officer, please use the following email: NECSU.IG@nhs.net

Or you can write to the DPO at:

Liane Cotterill

Senior Governance Manager & Data Protection Officer

North of England Commissioning Support

Teesdale House

Westpoint Road

Thornaby

Stockton-on-Tees

TS17 6BL

Purpose of the processing

 

To give direct health or social care to individual patients.

For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care.

To check and review the quality of care. (This is called audit and clinical governance).

Lawful basis for processing

 

These purposes are supported under the following sections of the GDPR:

 Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and

 Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…”

Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.

Recipient or categories of recipients of the processed data

 

The data will be shared with:

·         healthcare professionals and staff in this surgery;

·         local hospitals;

·         out of hours services;

·         diagnostic and treatment centres;

·         or other organisations involved in the provision of direct care to individual patients. (e.g. Queen Elizabeth Hospital, Newcastle Hospitals)

The Data Processor processes data on behalf of the Data Controller. The Practice Data Processor refers to anyone within the organisation with administrative responsibility.

Rights to object

 

·         You have the right to object to information being shared between those who are providing you with direct care.

·         This may affect the care you receive – please speak to the practice.

·         You are not able to object to your name, address and other demographic information being sent to NHS Digital.

·         This is necessary if you wish to be registered to receive NHS care

·         You are not able to object when information is legitimately shared for safeguarding reasons.

·         In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm.

The information will be shared with the local safeguarding service Gateshead Civic Centre, Regent Street, Gateshead

Tel: 0191 433 8010

Right to access and correct ·         You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website

  • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.
Retention period

 

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

or speak to the practice.

Right to complain

 

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113
Data we get from other organisations We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.

How your information is used for medical research and to measure the quality of care

Medical research

Oxford Terrace and Rawling Road Medical Group shares information from medical records:

to support medical research when the law allows us to do so, for example to learn more about why people get ill and what treatments might work best;

we will also use your medical records to carry out research within the practice.

This is important because:

·        the use of information from GP medical records is very useful in developing new treatments and medicines;

·        medical researchers use information from medical records to help answer important questions about illnesses and disease so that improvements can be made to the care and treatment patients receive.

You have the right to object to your identifiable information being used or shared for medical research purposes. We share information with the medical research organisations with your explicit consent or when the law allows.

Our practice is currently involved in medical research. The information we share is not patient identifiable unless the research team are required to contact you personally and under these circumstances you would have already given your consent to take part. In other situations the research team may contact us with your information having already gained your consent to share personal information. To find out more or to find out what research is currently being done please contact us at  A85005.otmg@nhs.net

 

Checking the quality of care – national clinical audits

Oxford Terrace and Rawling Road Medical Group contributes to national clinical audits so that healthcare can be checked and reviewed.

·        Information from medical records can help doctors and other healthcare workers measure and check the quality of care which is provided to you.

·        The results of the checks or audits can show where hospitals are doing well and where they need to improve.

.        The results of the checks or audits are used to recommend improvements to patient care.

.        Data are sent to NHS Digital a national body with legal responsibilities to collect data.

·        The data will include information about you, such as your NHS Number and date of birth and information about your health which is recorded in coded form – for example the code for diabetes or high blood pressure.

·        We will only share your information for national clinical audits or checking purposes when the law allows.

·        For more information about national clinical audits see the Healthcare Quality Improvements Partnership website: https://www.hqip.org.uk/ or phone 020 7997 7370.

·        You have the right to object to your identifiable information being shared for national clinical audits. Please contact the practice if you wish to object.

We are required by law to provide you with the following information about how we share your information for medical research purposes.

Data Controller contact details

 

Oxford Terrace and Rawling Road Medical Group is the practice that is acting as Data Controller

The Data Controller determines the purpose and means of processing and ensures compliance.

Data Protection Officer contact details

 

The Data Protection officer for the Practice is: Liane Cotterill

If you would like to contact the Data Protection Officer, please use the following email: NECSU.IG@nhs.net

Or you can write to the DPO at:

Liane Cotterill

Senior Governance Manager & Data Protection Officer

North of England Commissioning Support

Teesdale House

Westpoint Road

Thornaby

Stockton-on-Tees

TS17 6BL

Purpose of the processing

 

Medical research and to check the quality of care which is given to patients (this is called national clinical audit).
Lawful basis for processing

 

The following sections of the GDPR mean that we can use medical records for research and to check the quality of care (national clinical audits)

Article 6(1)(e) – ‘processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller’.

For medical research: there are two possible Article 9 conditions.

Article 9(2)(a) – ‘the data subject has given explicit consent…’

OR

Article 9(2)(j) – ‘processing is necessary for… scientific or historical research purposes or statistical purposes in accordance with Article 89(1) based on Union or Member States law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and interests of the data subject’.

To check the quality of care (clinical audit):

Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services…’

Recipient or categories of recipients of the processed data

 

For medical research the data will be shared with various research organisations. Please contact us for further details.

For national clinical audits which check the quality of care the data will be shared with NHS Digital.

Rights to object and the national data opt-out

 

You have a right to object under the GDPR and the right to ‘opt-out’ under the national data opt-out model. The national data opt-out model provides an easy way for you to opt-out of:

Information that identifies you being used or shared for medical research purposes and quality checking or audit purposes.

 

Please contact the practice if you wish to opt-out.

NHS Digital is introducing a new tool that people can use to opt out of their confidential patient information being used for reasons other than their individual care and treatment. It will be secure and accessible, and will be available from 25 May 2018. To opt-out of your identifiable information being shared for medical research or to find out more about your opt-out choices please go to NHS Digital’s website

Right to access and correct You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website.

 

  • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.
Retention period

 

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

Or speak to the practice.

Right to complain

 

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/  or call the helpline 0303 123 1113

 

How your information is shared so that this practice can meet legal requirements

The law requires Oxford Terrace and Rowling Road Medical Group to share information from your medical records in certain circumstances. Information is shared so that the NHS or Public Health England can, for example:

·        plan and manage services;

·        check that the care being provided is safe;

·        Prevent infectious diseases from spreading.

We will share information with NHS Digital, the Care Quality Commission and local health protection team (or Public Health England) when the law requires us to do so. Please see below for more information.

We must also share your information if a court of law orders us to do so.

 

NHS Digital

·        NHS Digital is a national body which has legal responsibilities to collect information about health and social care services.

 

·        It collects information from across the NHS in England and provides reports on how the NHS is performing. These reports help to plan and improve services to patients.

·        This practice must comply with the law and will send data to NHS Digital, for example, when it is told to do so by the Secretary of State for Health or NHS England under the Health and Social Care Act 2012.

·        More information about NHS Digital and how it uses information can be found at:

https://digital.nhs.uk/home

·         NHS Digital sometimes shares names and addresses of patients suspected of committing immigration offences with the Home Office. More information on this can be found here: https://www.gov.uk/government/publications/information-requests-from-the-home-office-to-nhs-digital

 

Care Quality Commission (CQC)

·        The CQC regulates health and social care services to ensure that safe care is provided.

·        The law says that we must report certain serious events to the CQC, for example, when patient safety has been put at risk.

·        For more information about the CQC see: http://www.cqc.org.uk/

 

Public Health

·        The law requires us to share data for public health reasons, for example to prevent the spread of infectious diseases or other diseases which threaten the health of the population.

·        We will report the relevant information to local health protection team or Public Health England.

·        For more information about Public Health England and disease reporting see: https://www.gov.uk/guidance/notifiable-diseases-and-causative-organisms-how-to-report

We are required by law to provide you with the following information about how we handle your information and our legal obligations to share data.

Data Controller contact details

 

Oxford Terrace and Rowling Road Medical Group are acting as Data Controller. 1 Oxford Terrace, Gateshead. NE8 2XB. 0191 477 2169.

A85005.otmg@nhs.net

Data Protection Officer contact details

 

The Data Protection officer for the Practice is: Liane Cotterill

If you would like to contact the Data Protection Officer, please use the following email: NECSU.IG@nhs.net

Or you can write to the DPO at:

Liane Cotter ill

Senior Governance Manager & Data Protection Officer

North of England Commissioning Support

Teesdale House

Westpoint Road

Thornaby

Stockton-on-Tees

TS17 6BL

Purpose of the processing

 

Compliance with legal obligations or court order
Lawful basis for processing

 

The following sections of the GDPR mean that we can share information when the law tells us to.

Article 6(1)(c) – ‘processing is necessary for compliance with a legal obligation to which the controller is subject…’

Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services…’

Recipient or categories of recipients of the processed data

 

The data will be shared with NHS Digital.

The data will be shared with the Care Quality Commission.

The data will be shared with our local health protection team or Public Health England.

The data will be shared with the court if ordered.

Rights to object and the national data opt-out

 

There are very limited rights to object when the law requires information to be shared but government policy allows some rights of objection as set out below.

NHS Digital (England)

You have the right to object to information being shared with NHS Digital for reasons other than your own direct care.

This is called a ‘Type 1’ objection – you can ask your practice to apply this code to your record.

Please note: The ‘Type 1’ objection, however, will no longer be available after 2020.

This means you will not be able to object to your data being shared with NHS Digital when it is legally required under the Health and Social Care Act 2012.

The national data opt-out model provides you with an easy way of opting-out of identifiable data being used for health service planning and research purposes, including when it is shared by NHS Digital for these reasons.

To opt-out or to find out more about your opt-out choices please go to NHS Digital’s website.

NHS Digital sharing with the Home Office

There is no right of objection to NHS Digital sharing names and addresses of patients who are suspected of having committed an immigration offence.

Public health

Legally information must be shared under public health legislation. This means that you are unable to object.

Care Quality Commission

Legally information must be shared when the Care Quality Commission needs it for their regulatory functions. This means that you are unable to object.

Court order

Your information must be shared if it ordered by a court. This means that you are unable to object.

Right to access and correct You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website.

  • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.
Retention period

 

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

or speak to the practice

Right to complain

 

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/  or call the helpline 0303 123 1113

 

National screening programmes

·        The NHS provides national screening programmes so that certain diseases can be detected at an early stage.

·        These screening programmes include bowel cancer, breast cancer, cervical cancer, aortic aneurysms and a diabetic eye screening service.

·        The law allows us to share your contact information with Public Health England so that you can be invited to the relevant screening programme.

·        More information can be found at: https://www.gov.uk/topic/population-screening-programmes

We are required by law to provide you with the following information about how we handle your information in relation to our legal obligations to share data.

Data Controller contact details

 

Oxford Terrace and Rawling Road Medical Group is the practice that is acting as Data Controller

The Data Controller determines the purpose and means of processing and ensures compliance.

Data Protection Officer contact details

 

The Data Protection officer for the Practice is: Liane Cotterill

If you would like to contact the Data Protection Officer, please use the following email: NECSU.IG@nhs.net

Or you can write to the DPO at:

Liane Cotterill

Senior Governance Manager & Data Protection Officer

North of England Commissioning Support

Teesdale House

Westpoint Road

Thornaby

Stockton-on-Tees

TS17 6BL

Purpose of the processing

 

·         The NHS provides several national health screening programmes to detect diseases or conditions early such as cervical and breast cancer, aortic aneurysm and diabetes.

·         The information is shared so that the correct people are invited for screening. This means those who are most at risk can be offered treatment.

Lawful basis for processing

 

The following sections of the GDPR allow us to contact patients for screening.

Article 6(1)(e) – ‘processing is necessary…in the exercise of official authority vested in the controller…’’

 

Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services…’

Recipient or categories of recipients of the processed data

 

The data will be shared with Gateshead Health NHS Foundation Trust

0191 482 0000 Queen Elizabeth Hospital, Sheriff Hill , Gateshead, Tyne and Wear, NE9 6SX
http://www.qegateshead.nhs.uk

Rights to object

 

For national screening programmes: you can opt so that you no longer receive an invitation to a screening programme.

See: https://www.gov.uk/government/publications/opting-out-of-the-nhs-population-screening-programmes

Or speak to your practice.

Right to access and correct ·         You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website

  • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.
Retention period

 

GP medical records will be kept in line with the law and national guidance.

Information on how long records can be kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

or speak to the practice.

Right to complain

 

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113
Data we get from other organisations We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.

 

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