Appointments

INFORMATION

We offer an advanced booking system, which means you can book an appointment up to a maximum of 6 weeks in advance.

Appointments can be made either by telephone, by calling in at the surgery or online.  You can either book an on the day appointment (if available) or a pre-bookable appointment.

We will try to offer you an appointment with the Doctor of your choice, however this may not always be possible due to capacity and demand. There is a mix of clinicians you can see; doctors, nurse practitioners (who can also prescribe for most medicines) practice nurses and auxiliary nurses (who take blood samples and blood pressures)

We also offer telephone consultations, should you feel that your problem could be dealt with by speaking to the Doctor.

Please try to be on time for your appointment. If you are late we may not be able to see you (except in an emergency). If you cannot make an appointment for any reason please let us know so that we can give the appointment to another patient.

You can also book your appointment online, please see a receptionist for a registration form.  Once registered you can book your appointment here: appointment booking

 

Patient Partner
Automated Telephone Booking System

You can now book your appointment with the Doctor or Nurse Practitioner using our automated telephone system at your convenience 24 hours a day 7 days a week.

How does it work?

To use this system just call the normal surgery telephone number 0191 477 2169 choose option 1 and follow the instructions.

You will be asked to key in your date of birth in 6 digits, for example, if your birthday is 1st of September 1967 you would key in 010967 then press the * key. You will then need to enter your telephone number and press the *key. (You do not need to enter the area code e.g. 0191).

You can also use this system to change or cancel an existing appointment.

IMPORTANT – Please note:

Your telephone number MUST match the details we have for you on your record. Please make sure you update your details with the receptionist.

You will not be able to book double appointments or interpreters, please choose option 0 or hold for reception assistance.

This system is not available to book Practice Nurse appointments due to the varied skill set and appointment time requirements.

For further information please ask at reception.

 

 

Online Update

Please check that you are booking your online appointment for the correct site you wish to attend, Oxford Terrace or Rawling Road.  Thank you.

In response to our patient’s feedback and to allow our patients more access, we are now offering more appointment slots which you can book from 7:30 the night before the appointment is available, and you can select a doctor from those available on the day of your choice and a suitable time slot. 

These appointments are still available via telephone call to reception daily from 8:00 am and 9:00 am Saturday.

If this shows as provisionally booked, please select another appointment slot as someone will have already booked into your original choice.

Call 111 when it's less urgent than 999.

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