In case of an ’emergency’ or when the surgery is closed, you have the below options available to you:
- If your problem is an emergency or life threatening, please call 999.
- Out of hours contact number for the practice: 0191 477 2169 and follow the instructions given.
- If you require information on symptoms or need medical advice, please call NHS Direct on 0845 46 47.
If you are housebound or too unwell to attend the surgery, normally the duty GP will telephone you back to discuss the problem and arrange the visit if appropriate.
Please try to telephone between 8.30 am and 10.00 am to arrange this.
We have pre-bookable telephone consultations for all our Doctors. You can also telephone the practice for advice.
Mobile Telephone Number
We are able to send you an appointment reminder on your mobile. This is a gentle reminder of your appointment date and time.
Do we actually have your mobile number? Please complete a slip at the reception desk and post it in the mobile telephone number box on the desk.
If you change name, address, or e-mail address please let our receptionists know by calling or writing to us.
We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.
New patients joining the practice
We welcome new patients. Please present at our Reception Desk where you will be given a new patient pack and invited to make an appointment to see the nurse to register.
Please bring some personal identification with you to show at your registration appointment, ie passport, driving licence or utility bill.
We accept patients from Gateshead and the surrounding areas.
If you move out of our accepted area please tell us. We are sorry but you will need to register with another practice.
With your permission, we sometimes make video recordings of our consultations. This is to help us to do our job better and improve our skills. The video recordings are strictly confidential and are erased when we have studied them. We will always ask your permission both before and after the consultation. We will understand if you say no or change your mind. We never record intimate examinations.
Access to medical records
If you want to see your medical records, please ask at reception who will then organise. Disclosure to any 3rd Party is only with your informed consent. The practice is registered with the Data Protection Agency.
Fees and Charges
As a practice we sometimes charge for things that are not covered by the NHS, like private sick notes and private medicals.
A list of charges is available.
You can have your travel vaccinations here at the surgery. Please make a double appointment at least 4 weeks prior to your holiday.
If we are unable to offer you the vaccination you require we will be able to give you the contact number of the nearest Travel Vaccination Clinic.
Freedom of Information
Requests for information should be made in writing to the Group Manager. The request should be as specific and clear as possible. The practice will comply with any such request within twenty days. This is reliant on the requests being in writing, the information required being described clearly and specifically and the applicants name and address being stated. The applicant should also state in what format he or she requires the information. While this cannot be guaranteed the practice will endeavour to comply with any reasonable request.
Complaints and suggestions
Everyone in the practice wants to give you the very best service possible. If you have suggestions about how we could do better, we want to know. And if you are unhappy about something, either a general complaint or a specific problem, we want to know about this too so we can put things right. Suggestions and complaints are important for helping us to improve.
If you have a complaint, comment or suggestion, please call or write to the group manager. We take complaints seriously and will aim to make a full reply within ten working days. If you are still not happy, contact the Patient Advisory and Laison Service (PALS) on 0191 4434101, email firstname.lastname@example.org, for help.
This practice will not tolerate inappropriate or aggressive behaviour.
Summary Care Records
We (the NHS in England) are changing the way we store and manage your health records.
Today, records are kept in all the places where you receive care. These places can usually only share information from your records by letter, email, fax or phone. At times, this can slow down treatment and sometimes information can be hard to access.
By making more health records electronic, there will be quicker ways to get important information to NHS healthcare staff treating you, including in an emergency.
Patient Information Leaflets
Click here to access Patient UK – Comprehensive, free, up-to-date health information as provided by GPs to patients during consultations.