Newsletter March 2019

Newsletter March 2019

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NEW OPENING TIMES

From Monday 3 December 2018 we will be open and offering pre-bookable appointments on a Thursday morning from 7am at 1 Oxford Terrace.  You will be able to book with a practice nurse or a GP.

We will no longer be operating late evening 6pm-7.30pm on Thursdays from this date.

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NOTICE TO PATIENTS – Clinical Letter Communication Failure – For information only!

Notice to patients – Clinical Letter Communication Failure – For information only!
 
We recently suffered a document system error caused by a fault in the IT systems software which resulted in a backlog of a number of hospital discharge summary letters, safeguarding reports and MARAC reports. This means that letters which are usually forward electronically to the GP in a timely manner have instead been stored on the system for a longer period of time. All of the letters have since been reviewed and there were no incidents of harm to any patients as a result of this.  Approximately 60 letters/patients were included. If there had been any issues our first priority would have been to contact individuals, however if you have been waiting for follow up care and are at all concerned that your letter has been missed please contact us for investigation
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Newsletter Spring 2018

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