Digital Primary Care Services Survey

We want your views about:

  • Online consultations
  • Use of texts
  • Video consultations
  • Online services

(appointment booking, ordering repeat prescriptions, viewing your medical record)

Complete the survey by visiting:

https://www.surveymonkey.com/r/DigitalPrimaryCareServices

Or visit:

https://www.newcastlegatesheadccg.nhs.uk/help-shape-digital-services-in-primary-care/

Or complete a hard copy in the GP Practice

 

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NOTICE TO PATIENTS – Clinical Letter Communication Failure – For information only!

Notice to patients – Clinical Letter Communication Failure – For information only!
 
We recently suffered a document system error caused by a fault in the IT systems software which resulted in a backlog of a number of hospital discharge summary letters, safeguarding reports and MARAC reports. This means that letters which are usually forward electronically to the GP in a timely manner have instead been stored on the system for a longer period of time. All of the letters have since been reviewed and there were no incidents of harm to any patients as a result of this.  Approximately 60 letters/patients were included. If there had been any issues our first priority would have been to contact individuals, however if you have been waiting for follow up care and are at all concerned that your letter has been missed please contact us for investigation
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GP Net Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to for any judgement about GP earnings, nor to make any comparisons with other practices.

The average earnings for GPs working in the Oxford Terrace and Rawling Road Medical Group in the last financial year was £76,965 before taxation and National Insurance. This is for 11 part time GPs who worked in the practice for more than 6 months.

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Practice Champions/Patient Forum 2014/15 Action Plan

OXFORD TERRACE AND RAWLING ROAD MEDICAL GROUP

 

PRACTICE CHAMPIONS/PATIENT FORUM 2014/15

 

ACTION PLAN

 

ACTION TIEMSCALES RESPONSIBILITY COMMENTS
CLINICS TO BE REVIEWED TO CONSIDER BETTER ALLOCATION ACROSS THE 2 SITES.BABY CLINIC, INR, MIDWIFE, PHYSIO WITHIN 12 MONTHS OF MERGER SS/KW ALL CLINICS MOVED TO RR SITE – COMPLETED IN AUGUST 2014
RR SITE – PRESMESIS MAINTANECE TO SUPPORT CLINICAL CAPACITY ONGOING WORK AT RR WITH LANDLORDS PY/SS/CS CONTINUATION OF WORKS
PATIENTS FINDING DIFFICULTY BOOKING APPT PARTICULARY AT 8.00AM IN THE MORNING, DIFFICULTY GETTING THROUGH ON THE TELEPHONE URGENT CARE TEAM AND MANAGEMENT TEAM TO ADDRESS 

DECEMBER 2014

SS/CS/KW PRACTICE NOW OFFERING MORE APPOINTMENT SLOTS WHICH CAN BE BOOKED ONLINE ON THE SAME DAYNew Telephone System

More receptionists answering the phone

PATIENTS UNABLE TO GET APPT WITH GP OF CHOICE DECEMBER 204 SS/CS/KW ON LINE APPTS OPEN AT 7.45 TO ENABLE GP CHOICE
NEW PRACTICE WEB SITE JANUARY 2015 CS/MH PRACTICE CHAMPIONS NEW WEB SITE NOW AVAILABLE
CHRISTMAS DINNER FOR LONLEY AND VUNERABLE DECEMBER 2014 KW/SS/AY/TM SUCESSFUL XMAS LUNCH PROVIDED BY TESCO AND PRACTICE CHAMPIONS, EVENING CHRONICLE INVOLVED
REVIEW SURGERIES AT RR TO REDUCE EXCESSIVE OVER RUN AND RECEPTION STAFF ROTATION JANUARY 2015 CS/KW/SS URGENT CARE TEAM TO DISCUSS IN NEW YEAR

 

2.1.2015 – COMPILED BY KAY WANNOP

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